Privacy Policy

Last updated: September 23, 2026

Alexander Hotel ("Alexander Hotel," "we," "us" or "our") is operated by Namron Hospitality. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website (alexanderhotel.mx) and in connection with your reservations, stays and interactions with us, how we use and share it, and the choices and rights available to you.

By using our website or our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please do not use our website or provide us with your personal information.

1. Who We Are

Alexander Hotel is located at Bosque de Chapultepec, Lomas - Virreyes, Pedregal 24, Miguel Hidalgo, 11000 Ciudad de México, CDMX, and is operated by Namron Hospitality. For the purposes of this Privacy Policy, Alexander Hotel is the party responsible for the collection and use of your personal information described below.

2. Information We Collect

We collect information that you provide to us directly, information collected automatically when you use our website, and information we receive from third parties such as booking platforms and travel agencies.

Information you provide to us may include:

• Contact details, such as your name, email address, mailing address and phone number.
• Reservation details, such as check-in and check-out dates, room preferences and number of guests.
• Identification information required by law at check-in, such as a copy of your government-issued ID or passport.
• Payment information, such as credit card details, processed through our secure booking engine and payment providers.
• Preferences and special requests, such as dietary restrictions, accessibility needs or celebration occasions.
• Communications you send us by email, WhatsApp, phone or contact forms, including inquiries, feedback and reviews.

Information collected automatically may include:

• Device and browser information, such as IP address, browser type, operating system and referring pages.
• Usage data, such as pages visited, time spent on the site and links clicked, collected through cookies and analytics tools like Google Analytics (via Google Tag Manager).

3. How We Use Your Information

We use the personal information we collect to:

• Process and manage your reservations and provide the services you request.
• Communicate with you about your reservation, stay, or inquiries.
• Personalize your experience and fulfill special requests.
• Send you promotional offers and newsletters, where you have given your consent, which you may opt out of at any time.
• Improve our website, services and guest experience.
• Comply with legal, tax, safety and regulatory obligations, including hotel guest registration requirements.
• Protect the safety and security of our guests, staff and property.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business, such as our booking engine, payment processors, IT and hosting providers, and marketing platforms.
• Namron Hospitality and its affiliated properties, for administrative and operational purposes.
• Travel agencies or booking platforms through which you made your reservation.
• Public authorities, when required by applicable law, regulation, or legal process, including guest registration requirements applicable to hotels in Mexico.
• Professional advisors, such as auditors or legal counsel, where necessary.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate properly, remember your preferences, and understand how visitors use our site, including through Google Analytics and Google Tag Manager. You can control or disable cookies through your browser settings; please note that some features of our website may not function properly if you disable cookies.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to comply with legal, accounting or reporting requirements, resolve disputes, and enforce our agreements.

7. Data Security

We implement reasonable administrative, technical and physical safeguards designed to protect your personal information from unauthorized access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to access, rectify, cancel or object to the use of your data (also known as ARCO rights under Mexican data protection law), to withdraw your consent at any time, and to request the limitation of certain uses of your information. To exercise these rights, please contact us using the details below. We may request information to verify your identity before responding to your request.

9. International Data Transfers

Some of our service providers, such as analytics or hosting providers, may process information outside of Mexico. When this occurs, we take reasonable steps to ensure your information continues to receive an appropriate level of protection.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors without the consent of a parent or guardian.

11. Third-Party Links

Our website may contain links to third-party websites, such as our booking engine or social media platforms. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the updated version on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: concierge@alexanderhotel.mx
• Phone / WhatsApp: +52 55 1828 1204
• Address: Bosque de Chapultepec, Lomas - Virreyes, Pedregal 24, Miguel Hidalgo, 11000 Ciudad de México, CDMX